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1. Acceptance

By paying a deposit, signing a proposal, or instructing Colloco Marketing Ltd (“we”, “us”, “our”) to begin, you (“the client”) agree to these Terms & Conditions.

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2. Scope of Work

Website maintenance is delivered through one or two pre-scheduled working sessions per month, combining proactive review by Colloco with client-submitted requests.

Maintenance may include:

• Updates to existing website pages (text, images, links, buttons)

• Events page updates as new events are added

• Ticketing updates for future menus, experiences or events

• Small content edits across the website

• One blog post per month (structure, light copy editing and upload)

• Limited copywriting related to existing pages or agreed content

• General site housekeeping (broken links, formatting issues, minor fixes)

• Basic on-page SEO hygiene (page titles, meta descriptions, headings, internal links)

• Proactive review of the website with recommendations for next steps

• Implementation of agreed priority improvements

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All work is delivered within the technical capabilities and limitations of Wix Studio.

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3. Fair Use Policy

The monthly maintenance fee covers a reasonable volume of planned work that can be delivered within the scheduled maintenance sessions.

Fair use is based on:

• Grouped and prioritised requests

• Evolutionary updates rather than redesigns

• Changes that align with the existing site structure and design

• Fair use does not mean unlimited requests.

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If requests exceed what can reasonably be delivered within the scheduled sessions, Colloco may:

• Prioritise the most important items

• Defer remaining work to the following month

• Provide a separate quote for additional work

• Colloco reserves the right to determine what constitutes fair use.

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4. Limits and Inclusions

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Unless otherwise agreed in writing, the following limits apply:

• New pages: Limited to one standard new page per month, built using the existing website design and structure

• Copywriting: Included where limited in scope and related to existing or agreed content; extensive long-form or strategy-led copy is excluded

• SEO: Limited to basic on-page SEO only; excludes keyword research, backlink building, technical audits or SEO strategy

• Paid advertising: Not included

• Training: No Wix, Wix Studio or CMS training is included

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5. Out of Scope Work

The following services are not included in website maintenance and will require a separate quote:

• Website redesigns or layout changes

• New functionality, integrations or automations

• Complex development or custom features

• Emergency or immediate fixes

• Marketing campaigns or paid advertising

• Copywriting projects beyond light edits

• SEO audits, strategies or campaigns

• Training or walkthrough sessions

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6. Requests & Communication

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• All requests must be submitted in advance of scheduled maintenance sessions

• Requests must be submitted by email to hello@colloco.marketing

• Requests sent via WhatsApp, social media or unscheduled calls will not be accepted

• Drip-fed or ongoing requests outside scheduled sessions are not supported

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Urgent issues may be submitted but will be handled during normal working hours only and scheduled alongside other work where possible.

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7.  Working Hours & Availability

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• Maintenance work is carried out Monday to Friday during UK business hours - (9-5pm)

• No evening, weekend or bank holiday work is provided

• There is no guarantee of immediate response or same-day fixes

• Calls can be booked on our website at any time for communication, up to 2 calls a month if you require this communication.

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8. Client Responsibilities

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The client is responsible for:

Maintaining their Wix subscription, hosting, domains and third-party apps

Providing accurate, lawful and approved content

Supplying content in a timely and usable format

Reviewing and approving work promptly

Delays in approvals or content provision may result in work being deferred to a future maintenance session or month.

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9. Fees & Payment Terms

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• Website maintenance is charged at £350 per month

• Fees are payable in advance

• All payments are non-refundable

• Unused time or capacity does not roll over to future months

• Colloco reserves the right to pause work or remove access if payment is overdue

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10. Terms & Cancellation

• Website maintenance operates on a rolling monthly basis

• Either party may cancel the service with 30 days’ written notice

• No refunds are provided for the current billing period once commenced

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11. Third Party Disclaimer

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Colloco is not responsible for:

• Wix or Wix Studio outages or technical issues

• Changes to Wix features, functionality or platform limitations

• Failures or issues caused by third-party apps, plugins or ticketing platforms

All work is carried out within the constraints of the Wix platform.

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12. Confidentiality

Both parties agree to keep all sensitive business information confidential, except where disclosure is required by law.

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13. Limitation of Liability

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Colloco Marketing Ltd provides website maintenance services with reasonable skill, care and professional diligence.

However, the client acknowledges that their website and any connected systems may be accessed, edited or affected by multiple users, third-party providers, or platform-level processes beyond Colloco’s control.

Accordingly, Colloco shall not be liable for any loss, damage or claim arising from or in connection with:

• Actions taken by the client or any third party with access to the website or connected systems

• Platform behaviour, limitations, updates, errors or outages

• Third-party tools, integrations or services

• Unintended changes, communications or outcomes resulting from the website’s configuration or use

Colloco does not guarantee any specific performance outcomes, including (but not limited to) traffic levels, search rankings, bookings, sales or revenue.

To the fullest extent permitted by law, Colloco’s total liability in connection with website maintenance services shall be strictly limited to the fees paid by the client for those services in the three months immediately preceding the claim. Colloco shall not be liable for any indirect, consequential or reputational losses, including loss of income, data or goodwill.

These Terms & Conditions are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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14. Governing Law

These Terms & Conditions are governed by the laws of England and Wales, and both parties submit to the exclusive jurisdiction of its courts.

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15. Acceptance

By commissioning Colloco Marketing Ltd to begin work, you confirm that you have read, understood, and agreed to these Terms & Conditions.

 

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